Saturday, April 9, 2016

Frontier, because it's like the wild west, or what's up with this mess?

Last fall I switched provider for Internet and TV from Brighthouse to Verizon. The main reason was that Brighthouse ticked me off through helping themselves to a large amount of money from my bank account and refusing to pay it back, but there were more factors involved in the decision.

Like, the Internet dropping out on a regular basis, Verizon tempting with a really good offer, and Verizon having a fantastic app that made the husband happy. He likes TV, and suddenly everything worked on his phone. (Brighthouse has an app too, but in our case it was more theoretical than functional, lol.) Since Mike spends so much time in different healthcare facilities, the app made a huge positive impact on his life.

I was very happy with being a Verizon customer.

Everything worked exactly as I wanted it to.

Then, they sent out the message of death: Florida customers would be transferred to Frontier.

I didn't think much about this at first. I actually forgot all about it until April 1st, when everything stopped working. We're now nine days into complete chaos. Frontier's customer service gives elusive answers like, "Everything will be solved by the ninth" - it is not - "We have to transfer millions of accounts" - not my problem - and "We don't know when the problems will be resolved, but we're working on it."


Because there aren't enough problems in the world without something like this?

Of course it takes time to transfer all these user accounts, but they must have known that before they started, right?

The only thing they seem really interested in is getting paid. I have several times gotten the reply, "But if you need to pay your bill, we can help you with that."

Yes, I'm sure customers are lining up to pay their bills for services that aren't functioning.

Who is your provider? Are you happy with them?

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